|
A Municipal Water and Sewer Utility in New Jersey |
At Cash Cycle Solutions, Inc., the security and confidentiality of our customers and their information is a top priority. For more detailed information on this or any of our other case studies please contact our sales team at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
A water and sewer utility located in New Jersey serving over 80,000 residents in two townships. Goals:- Needed to lower costs and increase reliability of customer billing in addition to improving overall cash flow
- Also wanted to provide its customers with direct access to account information in conjunction with the ability to pay their utility bills via the Internet
Challenges:- Improve the accuracy of billing customers
- Reduce overall costs of billing customers
- Identify inaccurate and incomplete billing from the legacy system
The CCS Solution:- Implementation of CCS Wins® allowed the utility company to remove existing on-site servers and eliminate consultant costs associated with support and maintenance of the legacy system
- Development of CCS Wins® interface with a new meter reading system provided more accurate and timely meter readings
- Coordination of collection schedules through CCS Wins® resulted in improved cash flow to the utility
Results:- CCS Wins® cost-effectively ensures that all customers are billed accurately and on a regular basis. This provides increased cash flow and mitigates the risks associated with inaccurate customer billing
- Our client has experienced efficiencies in the collections process and increased cash flow as a result of accurate and timely production of arrears notices from CCS Wins®
- The flexible rate structure offered by CCS Wins® allows our client to implement sophisticated rate structures which translate to increased revenue
- Customers have embraced the ability to review account history and pay bills via the Web
|
